FREQUENTLY ASKED QUESTIONS.
Got a question, or interested to know more about what to expect?
Check our FAQ’s below – and if you can’t see what you’re looking for,
email us at artists@withsomebody.co.uk and we’ll be happy to help.
GETTING THE BEST FROM SOMEBODY!
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Please make sure you are using your unique artist ID, and password. Your Artist ID will have been emailed to you when you registered. If you need help with this, please email artists@withsomebody.co.uk.
If you have forgotten your password, use the reset password link. This will send an email to the address you registered with - please check your spam folder.
If you are experiencing issues with the Two Factor Authentication log in:
Load up your web browser (Google Chrome, Internet Explorer etc)
Below the exit browser button (usually an ‘X’ in the top right or left hand corner), select the three dots placed side by side, or one above another.
Toward the bottom of the drop down you will see the option “Settings”. Then scroll down and select “Advanced” if your one Chrome & “Advanced Settings” if you are on Internet Explorer.
You’ll then need to select “Manage Passwords”. On Chrome this is located under “Passwords and Forms” & on Internet Explorer this is located under “Privacy and Services”. If you’re on Chrome, it is simply the matter of finding the password linked to the Somebody website and then select the three dots located to the right hand side of the password and then select “Remove”. If you’re on Internet Explorer, all you need to do is select the “X” located to the right hand side of the password you are removing.
If you login again, after trying these steps, you should be able to access your profile. NOTE: Be sure not to save the password again, otherwise this problem will reoccur.
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o Use the reset password link on the homepage, this will be sent to the email address you registered with us, please check your spam and junk folders. Once you have logged in you can change your password to a more memorable one.
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o This is your Artist ID, that was issued to you when you applied to register.
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o Drop us an email at artists@withsomebody.co.uk. We will ask a series of security questions so we can be sure you are who you say you are.
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o Please call or email the Project Manager in charge of this job as soon as possible to update them of any changes in your availability.
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o Ensure you have filled in as much of your profile as possible including your skills and languages and ethnicity – this will give you more chance of showing up in searches. Please be honest!
o Photos of you in your own police/nurse/paramedic/firefighter etc… uniform(s), or evening wear/suits/dance wear/specific sport attire etc… are extra helpful – often we need a quick turnaround and having these already uploaded will help you to get booked more quickly.
o If you have a dog or car you may want to upload photos so that if we are searching for these things we can see these straight away too
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· It is not a vital requirement to have a certificate to work as an SA, however some productions do require them, so it will help to increase your chances of work
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o Our office hours are 9:30am – 5pm Monday to Friday.
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o If you have any further questions, we’re happy to help – for general queries, email artists@withsomebody.co.uk. For payment queries, email accounts@withsomebody.co.uk
SOMEBODY PROFILE
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o Yes – the information on your profile is only viewable by yourself and The Team at Somebody. it is not accessible to third parties. Bear in mind that when you put yourself forward for a production, you are consenting to (some) photos, body measurements and your name being shared with that production. Only if booked will your contact details be shared with them.
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o This means that you have not yet been fully registered with us.
o We will review your profile in due course. If your application is successful, we will be in touch to fully register you on our system.
o In the meantime, please keep your profile up to date with recent pictures and measurements so we can get in touch with you if something comes up that we feel you are a suitable candidate for.
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o Please upload a variety of well-lit, colour photos to your profile gallery. Don’t forget to check out our selfie guide, showing our photo do’s and don’ts and remember that not all photos need to be professional headshots as productions like to see selfies too.
o Check out the photo categories in the gallery and upload photos to correspond with them. For example: Facing front, facing left, facing right, facing back.
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Here are the steps you need to take:
1 – Visit your profile on the app/website
2 – Click on GALLERY
3 – Go to the ‘Selfie’ section
4 – Click on the PLUS sign
5 – Click on ‘Take a new photo’ or ‘Add photo from gallery’
6 – Select photo
7 – Save
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o Please update your measurements on your profile. If your measurements have changed significantly please remember to upload a recent photo to your profile gallery.
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o If you have been asked to provide a self-tape by a Project Manager they will provide you with an email address to forward this to. If you are unsure please contact Artist Support who can confirm this information, but always ensure you send your tape before the deadline. o When sending your self-tape you can use https://wetransfer.com/ to shrink and send your video.
o You can also provide us with the link to your showreel on the first page of your profile. This must be a URL link.
AVAILABILITY CHECKS, BOOKING & ON-SET
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o The Project Manager will be in touch as soon as they have further information for you. This is typically the day before the initial date stated in the enquiry, however this can vary. We will always inform you whether you have been booked or released as soon as we have this information from production.
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o Please get in touch with the Project Manager as soon as possible via email.
o If you have been booked and you can no longer hold the booking for any reason you must contact the Project Manager directly, as soon as possible.
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o You will usually receive your check-in details the evening before the shoot, fitting or rehearsal takes place. The check in will include your call time, location, costume details and any other relevant information for your shoot.
o if you haven’t heard from us yet, this is probably because we are waiting to receive the details from production. If you haven’t received your details by 6pm the day before the shoot, please email the Project Manager and they will provide an update for you.
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o A chit is your salary voucher detailing the breakdown of your payment. For some productions you will be sent a chit via email, which you must verify as soon as possible. Other productions may ask you to sign a physical copy whilst onset.
Commercials do not issue chits.
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o If you do not get a chit from a Film or TV production, ask the ADs on-set and if it’s not resolved on-set, inform us straight away. On Film & TV, this is proof that you worked and payments can ONLY be made, if production and you have a signed copy. Upon receiving a signed chit, we are able to invoice production.
o Please note that you will NOT receive a chit for Commercials.
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o Please email accounts@withsomebody.co.uk with a copy of your chit, and details of what you believe to be incorrect and we will look into this for you.
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o Please report the accident immediately to the AD responsible for you on this particular shoot. An accident report should be completed and signed by the AD, you may be asked to sign it to.
o Please also contact the Project Manager at Somebody Casting as soon as you can.
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o Please report the incident immediately to the AD responsible for you on this particular shoot. Ideally you need to try and get something in writing confirming what has happened and signed by an AD.
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o Make sure the AD is aware of this and it is reflected on your chit (should this be a chitted job). Ideally let your Project Manager know what happened.
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o YES! Every face matters and once a client has selected those that have been put forward as available, it is expected all round that that is the face that will show up on set.
o Drop outs cause a lot of extra work for our Project Managers and Productions and can damage reputation, both with our clients and our reliable artists. This costs reliable artists time and opportunities as well as productions time and money.
o Drop outs also delay releases, meaning artists who consistently hold pencils do not get timely releases due to very late working to cover drop outs.
o We remove people from our books who drop out without timely, valid and plausible reasons.
o Of course, there are circumstances of which cannot be helped or avoided - We are reasonable people and know that things do happen that make it genuinely not possible to avoid a late drop out. We will not strike anyone out without a valid reason.
o Reliability is key in all jobs and is expected of all Somebody Casting artists.
ACCOUNTS & EMPLOYMENT
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o Please refer to the enquiry you have been sent to view the specific rate of pay for that job. Please note that the rate stated in the enquiry is still subject to the book fee and commission. If you have further questions regarding pay rates please visit the payment page on our website.
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o Payments are usually processed within around a month of the shoot date, but please allow up to 8 weeks in general. Please be aware that with some jobs we do encounter complications with regards to swift payment, so please bear with us. If you have any queries regarding payment please ensure you discuss this with the Project Manager or Artist Support before accepting a job.
o Once we are paid by production, your payment will be processed within 10 days. Please note that we are unable to make payments to artists until the funds are received from the production company.
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o Yes – a 20% commission is deducted from each job you do with us. To read more about pay rates the production companies use please visit the payment section of our website.
o We do not charge any upfront fees to join our agency, nor do we take a book fee.
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o Legally we have to deduct VAT on the commission we take, when you engage a carpenter or plumber in business you have to pay them VAT on the service they provide it’s the same with us.
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You can add these to the ‘Payments’ section on your profile. The steps are as follows:
1 – Visit profile
2 – Click on PAYMENTS
3 – Click on ‘Edit payment details
4 – Enter your profile password
5 – Update payments
6 – Save
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o We provide this information for you for each job you work on as part of our service. You must log in to your profile and look under your accounts section, to display your payslip click on the underlined deposit date and a pdf displaying your payslip will appear. From here you can email, save and print your payslip.
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o Somebody Casting are your agent not your employer.
o Any work completed as a Supporting Artist with us is on a self-employed basis
o Therefore we also are unable to provide a P45/P60
SOMEBODY APP
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o No, the app is completely free to download and use!
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o Yes, you can login on both the app and a desktop
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o Our app is available via your device’s App store, and is also linked on our website.
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o Yes, you can access your payments, bookings, enquiries, settings, pictures, measurements, skills etc.
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o Yes, this option is available at the bottom of the welcome page, simply click the link and complete the short process to sign up with us.
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o If you have downloaded the app, you shall receive all communications via App notification, but you may occasionally receive texts for urgent messages.
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o If the enquiry no longer shows up on the app, it means the enquiry has closed and is no longer accepting responses.
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o If you are not able to use the app, you can change your notification preferences via the desktop site by heading to the ‘my details’ drop down and clicking on to the ‘notification preferences’ page. You need to delete the app from all devices in order to do this.